Introduction:

Cream Care, a renowned care provider, faced several challenges with its previous digital care management system. The system, although functional initially, became cumbersome and inefficient over time, leading to difficulties in data management and analysis. This case study explores how Cream Care successfully transitioned to Care Vision, a digital care management solution, to overcome these obstacles and streamline its processes. We spoke with Kate Todd, Quality Assurance and Compliance Manager at Cream Care, and Haseen Gokani, Onboarding and Training Manager at Care Vision, to understand their experience and the impact of this transition.

The Challenge:

Cream Care initially adopted a digital care management system four to five years ago. Transitioning from a completely paper-based system to an electronic one was a significant shift for them. The system allowed for extensive personalisation, but this flexibility led to complexities. The numerous forms and processes created became overwhelming, making it difficult to use and analyze the data effectively. Despite efforts to find a resolution with their provider, Cream Care struggled to generate meaningful insights from the system.

The Solution:

After exploring other options and evaluating providers from the NHS-sponsored list, Cream Care found that Care Vision offered a more intuitive and responsive solution. The system’s user-friendly design, based on pictorial and icon-based inputs, reduced the need for extensive typing and simplified the data entry process. This convinced Cream Care to make the switch to Care Vision.

The Onboarding Process:

Question: How did you find the onboarding process?

Answer: The onboarding process was initially a little daunting due to the amount of information we needed to transfer from our existing system to Care Vision. However, the Care Vision team was very helpful in supporting us through the process. They worked with a set of migration files, helped us gather the information, and uploaded it into the system. From our side, it was mainly about ensuring that the information was up to date when we went live with the system.

The Training Experience:

Question: How did you find the on-site training?

Answer: The on-site training was very good. We had some prior experience transitioning to another digital care provider, so we were somewhat prepared. The training included our senior management team, managers, and senior carers. We decided not to involve the carers at that point due to the structure of their day-to-day roles. We collaborated with Care Vision to train our staff in-house, and that approach worked well. We also utilized support tools like 30-minute tutorials and sessions post-training, which were very helpful for grasping details that might have been missed during the initial training.

Ongoing Support and Responsiveness:

Question: How are you finding the support tools in place with Care Vision?

Answer: The support from Care Vision is excellent. We use the chat function daily, and the team is always helpful. If they don’t have answers on the chat, they escalate it to their development and support teams and get back to us quickly. They’ve been responsive to any technical issues or requests for system developments. They are transparent about the timelines for developments and have met those timelines, which has been amazing.

Why Cream Care Chose to Move:

Question: Why did you move away from your last provider?

Answer: We switched to a digital care management system about four or five years ago. It was a significant change for us, transitioning from a paper-based system to an electronic one. The system worked well initially, especially as we were getting accustomed to electronic data recording. However, we eventually found that the ability to personalize the system became overwhelming. We created numerous forms and processes, making it difficult to use the information effectively. 

We couldn’t generate the data we needed for analysis or pattern recognition. Despite reaching out to our provider for solutions, we didn’t get the desired results. We began exploring other options about a year ago and focused on providers from the NHS assured list. After meeting with the Care Vision team and seeing their system’s intuitive design, we were convinced that it was the right move for us.

Question: What are two words you would use to describe Care Vision?

Answer: Responsiveness and intuitiveness.

Results and Benefits:

Since transitioning to Care Vision, Cream Care has experienced improved data management, easier training processes, and more effective support. The system’s intuitive design has allowed the team to focus on providing quality care without being bogged down by technical challenges. The ability to generate accurate data and insights has enhanced their decision-making processes and operational efficiency.

Final Verdict:

Care Vision has proven to be a game-changer for Cream Care, providing them with the tools and support needed to manage their operations effectively. The responsiveness and intuitiveness of Care Vision’s system have enabled Cream Care to overcome previous challenges and continue to provide exceptional care services.

If you’re interested, you can book a demo to see how Care Vision can transform your care management experience.