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Frequently Asked Questions

Get answer to frequently asked questions about CareVision Software

What is Care Vision and who can benefit from it?

Care Vision is a comprehensive care management system designed for a wide range of care providers, including residential care homes, nursing homes, care home groups, organisations supporting individuals with learning disabilities or mental health needs, supported living facilities, domiciliary care providers and live-in care services. Our solution helps manage all care needs under one roof.

What modules are included in Care Vision?

Care Vision offers an extensive suite of modules to streamline care management operations, including Care, HR, Rota, Medication (eMAR), Billing, Nutrition, Housekeeping, Resident Funds, Visitors Book, and Clocking-in Machine. This integrated solution covers all aspects of care delivery and facility management.

What makes Care Vision different from other care management systems?

Care Vision stands out by offering a complete solution that can manage all care needs under one roof. Clients can start with one module and activate others as they progress on their digital journey. Additionally, we run care homes ourselves, giving us firsthand experience in the field. This unique perspective allows us to continuously improve our system based on real-world needs. Our clients are our best developers, providing invaluable feedback that shapes our product.

Is Care Vision user-friendly?

Absolutely! Care Vision has been designed with user-friendliness as a top priority, ensuring that all users, regardless of their technical proficiency, can easily navigate and utilise the system. Many of our care home staff who were initially not tech-savvy have found Care Vision easy to use and have adapted quickly to the system

Is Care Vision CQC compliant?

Yes, Care Vision is fully CQC compliant, ensuring adherence to industry standards and regulations. We also hold Cyber Essentials and NHS accreditations, demonstrating our commitment to data security and healthcare best practices. Furthermore, we have a team of professionals and experts by experience who continuously provide feedback in relation to the new CQC framework, ensuring our system remains up-to-date with regulatory requirements.

How does Care Vision handle data security?

Data security is a top priority at Care Vision. We employ industry-leading security protocols and measures to ensure the protection of sensitive information and maintain compliance with data privacy regulations. Our robust security measures include encrypted data transmission, access controls, regular backups, and disaster recovery protocols. Additionally, we work with privacy experts who continuously scrutinise CareVision's new developments to ensure adherence to GDPR requirements.

Does Care Vision provide devices?

Yes, Care Vision supplies handheld devices specifically designed for the care home environment. These devices are convenient and feature long-lasting batteries, making them ideal for carers' daily use. For time and attendance (clocking-in) and visitor book, we provide tablets.

How many devices do I need?

The number of devices you need can be estimated by looking at your largest shift. The number of carers on your biggest shift is likely the number of devices you would initially need to ensure smooth operations

Can we use our own devices with Care Vision?

Yes, you can use your own devices with Care Vision as long as they meet the minimum requirements of Android 10 or above (excluding Android GO devices).

How does Care Vision ensure device security?

When configuring Care Vision devices, we install care protection software that restricts carers to approved apps only. This measure blocks access to everything else on the device, ensuring data security and focused use of the devices for care-related tasks

Does Care Vision integrate with pharmacies for medication management?

Yes, Care Vision has established integrations with various pharmacies to ensure seamless medication management. We're also open to exploring integrations with your preferred pharmacy providers

Can Care Vision perform API integrations?

Yes, Care Vision supports API integration, allowing you to connect our system with other software solutions for a seamless workflow. We've already completed numerous successful and rich integrations with our preferred partners

Can Care Vision be customised based on our requirements?

Yes, Care Vision offers customisation options to ensure that our cloud-based solution aligns perfectly with your organisation's unique requirements and workflows.

Can Care Vision support multiple clouds or a single cloud setup?

Care Vision is flexible and can accommodate both single and multiple cloud setups based on your specific needs and preferences. We offer various structural options, which can be discussed in detail. For instance, super users and senior management teams can have controlled access to a director's dashboard, providing oversight across all services.

Can additional modules be added to Care Vision?

Absolutely. Care Vision's modular design allows for the addition of new modules at any time, ensuring that your care management solution can evolve and scale alongside your organisation's growing needs.

What are Care Vision's support channels and hours?

Care Vision offers multiple support channels to ensure prompt assistance. Our support team is available Monday to Friday, from 9 AM to 5 PM, and you can reach us via chat, email, or phone. We also provide a dedicated out-of-hours on-call service for emergencies.

Does Care Vision offer tutorials?

Yes, Care Vision provides tutorials on all modules to ensure that users can quickly familiarise themselves with the platform and leverage its full potential. We offer short video tutorials and printable manuals, designed to empower care providers and facilitate seamless adoption

How does Care Vision work with clients to improve the system?

Care Vision hosts quarterly collaboration forums across the UK, bringing together our clients to gather feedback, listen to their suggestions, and facilitate open discussions. This collaborative approach enables us to continuously enhance our platform and implement new features requested by our users. We welcome and encourage client feedback, as it helps us refine and improve our system to better meet the needs of care providers.

How does Care Vision handle development requests and timelines?

When clients request new features or development work, Care Vision provides clear timelines and progress updates to ensure transparency throughout the process. Our development team works diligently to deliver requested enhancements within communicated timeframes. We actively encourage and welcome client feedback to continually improve our system.

How does payment work with Care Vision?

Care Vision operates on a subscription-based model with monthly payments. The pricing is based on the number of users and selected modules. We offer flexible payment options to suit your organisation's needs. An initial implementation cost will kick-start the process, and the monthly subscription commences 30 days after the go-live date.

How is pricing determined?

Care Vision's pricing is tailored to each client's specific needs and is based on the modules subscribed to and the number of users. We're happy to discuss fixed costs over longer contract periods. To receive a quote, we recommend reaching out to our team, who will provide you with a detailed pricing proposal based on your requirements.

Does Care Vision support funding processes?

Yes, Care Vision has achieved compliance with the DSCR Assured Supplier List. This enables services currently using paper-based systems to migrate to CareVision and access funding via the Department of Health. Upon request, we can provide quotes and receipts to facilitate your funding efforts.

Does Care Vision offer a trial period?

After an initial demonstration of our system, Care Vision provides access to a demo account for a week. This allows you to experience our software firsthand and gain hands-on understanding of its features and capabilities before making a commitment.

How long does the on-boarding process take with Care Vision?

The on-boarding process typically takes between 4 to 8 weeks. During this period, our team will provide you with a detailed implementation plan and assist with data migration to ensure a smooth transition to our platform

Does Care Vision assist with data migration?

Yes, Care Vision offers full data migration services. Our team will upload and migrate your existing user data, ensuring a smooth transition and providing you with a solid foundation for using our platform effectively from the start.

How can I schedule a demo with Care Vision?

You can schedule a demo by clicking the ‘Book a Demo’ button on our website, emailing us at, or calling us at 02087689809. Our team will be happy to arrange a convenient time for your demonstration

How can I get started with Care Vision?

Getting started with Care Vision is easy. Contact us to discuss your needs, schedule a demo, and begin the on-boarding process. Our dedicated technology consultants will be happy to guide you through the on-boarding process and provide you with a personalised implementation plan