Service User Enquiry
Initial Enquiry Process
Care Vision’s comprehensive service user enquiry module allows you to add all the details from an initial enquiry onto the system straight away. The same information can then be used during the new resident’s pre-admission assessment to avoid any duplication of work.
What is a Pre-Admission Assessment?
Our software streamlines the pre-admission assessment process, making it easier for your team to add new residents’ details to the system. From medical history to specific care requirements, you can record all necessary information under the relevant headings.
Generate Support Care Plans
All the information that you enter into a pre-admission assessment is used to generate Support Care plans , meaning that when the resident moves into your care home, their care plans are already in place.
Key Benefits
Monitor how long staff are taking to respond to enquiries.
Generate reports of how many service user enquiries you have had.
Auto-generate care plans from pre-admission details.
Enhance efficiency, accuracy and communication.
FAQ’s Section
Once the user enquiry is completed, staff can evaluate the information gathered and decide what actions are necessary for that specific service user to best meet their needs and preferences.
Yes, confidentiality is of utmost importance. We’re GDPR compliant.
During a service user enquiry, typical information collected includes personal details such as full name, date of birth, address, next of kin and medical history.
You can generate detailed reports such as the number of enquiries received per month, number of enquiries actioned, total enquiries converted, etc.
