An occurrence that is out of the ordinary or concerning can be described as an accident in this context. For example, a resident who has suffered severe burns, or someone who has fallen or slipped.
All incidents that have an impact on the health, safety, or welfare of service users must be reported to CQC by providers. These include, but are not restricted to:
The Care Vision incident management system allows care teams to arrange and address significant issues that cause distress or harm to residents and their families, service outages or losses. It builds a strategy for risk management and ensures that nothing is allowed to slip through the net.
Our system identifies and analyses risks and hazards, in order to develop prevention measures and keep people safe. It helps care home manager protect all parties involved, limit the disruption of operations, lessen the damage and prevent a recurrence of concerning incidents.
The majority of major incidents can be divided into four stages: